How Dean’s Appliance Repairs collects, uses and protects your personal information.
Last updated: June 2026
Dean’s Appliance Repairs (“we”, “us”) is a family-run domestic appliance repair business serving Bromsgrove, Worcestershire and the wider West Midlands. For anything relating to this policy, contact us at info@dhrepairs.co.uk or on 07980 804 329.
When you book a repair through our website, call, message or email us, we may collect: your name, phone number, email address, postcode and job address, and details about your appliance and the fault. We don’t ask for, and you shouldn’t send, any payment card details through this website.
We use your information solely to provide our service: to respond to your enquiry, arrange and carry out your repair, source the correct parts, take payment in person, and honour your 12-month guarantee. The legal basis for this is the performance of a contract with you (or steps taken at your request before entering one).
This website uses Google tags to measure how visitors find and use the site, including whether a visit came from one of our adverts. This helps us understand which advertising works. These tools may set cookies in your browser. You can block or delete cookies at any time in your browser settings without affecting your ability to book a repair by phone.
We never sell your information. Booking form submissions are processed by our website hosting provider (Netlify) and delivered to us by email. Limited, anonymised usage data is processed by Google as described above. We only share personal details where required to deliver the service or where the law requires it.
We keep booking and job details for as long as needed to provide your repair and honour the 12-month guarantee, and to meet basic record-keeping obligations, after which they are deleted.
Under UK GDPR you have the right to access the personal data we hold about you, to have it corrected or deleted, and to object to or restrict its use. To exercise any of these rights, email info@dhrepairs.co.uk. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.